From hereinafter the owner will be referred to as the client.
These Terms and Conditions are subject to change without notice and at the discretion of Simonz Dog Walking Service, by continuing to use the service you are agreeing to the Terms and Conditions in its current format. Updates will be available via this media and are available on request.
Prior to agreeing to walk your dog I will conduct an initial visit so that I can meet your dog, discuss requirements and talk through terms and conditions. This will ensure both parties are happy with the arrangements.
All terms & conditions will be deemed accepted and agreed by the client on signing of the agreement form.
All dog walks will be conducted by Simon Cunliffe.
Dogs must be well behaved and sociable if they are to join group walks. I reserve the right to cancel the agreement at any time and with immediate effect if the dog is not responding well or giving cause for concern. Any unused credit will be refunded.
Should your dog not be fully socialised I am happy to discuss one to one walks for your dog.
All dogs will be walked on lead unless the client has agreed to allow off lead activities and a disclaimer has been signed. Should off lead walking be agreed I will walk your dog on a lead until I am satisfied that recall has been established.
Dogs will be walked in all weather conditions however I will apply personal judgement regarding adverse weather conditions (extreme heat, cold, thunderstorms, etc.) and will cut the walk short if necessary in the interest of your dog.
Dogs must provide lead, collar or harness and wear ID tags with client’s details. Simonz Dog Walking Service will be entitled to refuse to walk the dog if a suitable lead, collar or harness is not provided and to be paid in full as though the walk had taken place. It is the client’s responsibility to ensure all equipment supplied is fit for purpose and well fitting.
If dogs require towelling off after walks, towels must be provided and left by the entry door.
I don’t walk female dogs in season.
If you dog isn’t neutered/spayed I cannot be held responsible if your dog impregnates or is impregnated by other dogs.
Vaccinations & Health
Dogs must be up to date with vaccinations and it is recommended that your dog is vaccinated against kennel cough and have regular worming and flea treatment. Any health issues or allergies to be disclosed on the initial visit.
Simonz Dog Walking Service has Public Liability Insurance which covers walking while in my care however Simonz Dog Walking Service cannot be held liable for any loss, injury, illness or death of the dog. It is recommended that clients have their own full insurance cover. I reserve the right to refuse a booking for any uninsured dog.
Should any legal or other claim be made against your dog or I with regard to your dog whilst in the care of Simonz Dog Walking Service, all costs will be covered by the client.
Keys & Paperwork
House keys will be securely stored and will be uniquely identified so I can distinguish but will not relate to anything on the booking paperwork. Paperwork relating to your dog is kept separate and secure away from keys. No personal details will be forwarded or passed to third parties. If you prefer I can collect keys from a neighbour.
The client agrees that, by signing the agreement this will indemnify Simonz Dog Walking Services in full against any liability arising from loss or damage to their property or its contents, in present and future circumstances.
Veterinary Care & Fees
The client is responsible for any veterinary bills incurred and details of your vet must be supplied on the initial visit. In an emergency I will make every effort to contact the client, client’s partner or nominated emergency contact and utilise the services of your own vet but reserve the right to make decisions without verbal consent to ensure the immediate welfare of your dog. This may include taking your dog to the nearest veterinary practice and not necessarily your own veterinarian. The client will be responsible for payment of any veterinary fees.
Dogs will be transported safely and comfortably in a crated vehicle.
Fees to be paid in advance either by cheque or cash.
Cancellations must be notified at least 72 hours prior to the agreed booking otherwise will be non-refundable. Walks are fully chargeable if I arrive and cannot gain entry through no fault of my own. I reserve the right to cancel at short notice and if such an eventuality occur a full refund will be given.
I agree to adhere to any specific instructions agreed with the client.
I will take the utmost care of your dog, ensuring their safety and welfare at all times whilst in my care. I will do everything within my power to protect your dog from danger and will treat your dog with respect and kindness, ensuring they have the very best experience.